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How To Guides

How to Start a Model Train Hobby

How To Start A Model Train Hobby

Even in today’s digital world, there is something about model railroad building that continues to enthrall people all over the world. If you have decided to take up model trains as a hobby, congratulations! You will no doubt enjoy countless…

Ultimate Guide to laser-cut leaves

8

When creating this range, we wanted to be sure that the leaf shapes and colours would be appropriate for every layout. We have 3 types of shapes – Maple, Ash, and Elm, which are not restricted to just those species.…

Different types of static grass

Static Grass Applicator

With the invention of static grass revolutionising the way we create models and hyper-realistic scenery, many model makers are looking to start using static grass for themselves. As static grass is still a fairly new invention, you might be wondering…

pro Grass Layering System Explained

Static Grass Layering System Glue

Static grass as a product, will have the most impact you can have visually on your layout, diorama, model, or project. It can transform a section of board into an amazing landscape. There is a technique to it, but if…

How to use Realistic Tree Kits

Model Tree Kits 006

Recently, WWScenics launched a range of tree making kits. So, in this article I am going to cover how to use them. What is in the box? The tree kits come with all the materials to build a realistic tree,…

Frequently asked questions

SHOP VIA PHONE

Talk to an expert, call us on (44) 01792 815841
Mon - Fri: 9:00am - 4:00pm
Shop Online Four

Still have questions?

If you cannot find an answer to your question in our FAQ, you can always contact us and we will be with you shortly.

Contact Support

If you email us at customerservice@restore.wwscenics.com straight away after placing the order, we might be able to change or cancel your order. Once your order has been processed however it is not possible to change or cancel it.

Login into your WWScenics account and go to Orders, then click on View your latest order. At the bottom of the page, you will see Tracking Information with the Provider, Tracking number and Date. Click on the Track button in order to track your order on the provider’s website.

We are sorry that you cannot login into your account. You can click on “Lost your password” in order to rest your password.

If you are still having issues, please email customerservice@restore.wwscenics.com and we will do our best to assist you.

Answer...Unfortunately, we do not sell different sized sieve heads for the Micro Applicator. Only the Pro Grand Applicator comes with three different sized sieve heads.

Here are some key things for you to check when applying static grass using our applicator:

  • Use a powerful brand-new battery (PP3 9V battery).
  • Do not fill the hopper with too much grass, as the grass needs to have space to move.
  • Only apply a smear of basing glue on the required area and make sure to apply the basing grass before it dries. Room temperature can affect this.
  • Do not apply too much basing grass to the area. If you cover the basing glue with too much grass it will not stand but go flat.
  • Once you have applied the basing grass and cannot see the basing glue anymore, add some layering spray before applying the layering grass.
  • Make sure the crocodile clip is near the applicator's head when applying the grass. You do not need to put a nail or screw into your model.
  • Here is a video showing how to use the applicator: https://www.youtube.com/watch?v=v-E_ElExUts&feature=youtu.be

Unfortunately, we do not have any stockists in Europe or North America. All our products are sold online and shipped from the UK.

We would recommend using our D-Baller which has been specifically designed to get rid of static grass balls. Here is a video showing how to use this useful tool: https://restore.wwscenics.com/product/modelling-with-martyn-2/

Our New Shop will be open to the public from Monday January 30th 2023

Current Opening Times:
Mon-Fri: 10am - 3pm
Saturday: 10am - 2pm
Sunday: Closed

Click-and-Collect is not yet available. However, you can still place an order and collect it by contacting us at customerservice@restore.wwscenics.com

Keep an eye out on our Social Media for more information in the near future

We are sorry that this has happened. If you could email us a photo of what you have received our Customer Service Team will help resolve the issue for you.

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