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Best Woodland Scenics Alternative

Woodland Scenics Alternative

Woodland Scenics have been around since 1975 and was founded by a team who cut their teeth making architectural models. These days Woodland Scenics have something for most aspects of a railway layout (except trains) including terrain and landscape items,…

Best Bachmann Alternative

Bachmann Alternative

Bachmann has been around for nearly 200 years and has always been known for producing quality products at a decent price. Their commitment to quality has helped to make them the world’s largest distributor of ready-to-run locomotives and train sets,…

Best NOCH Alternative

Noch Alternative

NOCH was founded more than a century ago in Glauchau, Saxony as a plumbing business. But it didn’t take long for them to recalibrate their machinery to produce model train tracks and other accessories. Today, they are owned and run…

BEST model railway youtubers

Building a model railway

A great way to explore model railway layouts and learn new tricks and techniques is to follow some experts on YouTubers who share their experiences, their designs, and their tips on how to create some of their scenes. We have…

Frequently asked questions

SHOP VIA PHONE

Talk to an expert, call us on (44) 01792 815841
Mon - Fri: 9:00am - 4:00pm
Shop Online Four

Still have questions?

If you cannot find an answer to your question in our FAQ, you can always contact us and we will be with you shortly.

Contact Support

If you email us at customerservice@restore.wwscenics.com straight away after placing the order, we might be able to change or cancel your order. Once your order has been processed however it is not possible to change or cancel it.

Login into your WWScenics account and go to Orders, then click on View your latest order. At the bottom of the page, you will see Tracking Information with the Provider, Tracking number and Date. Click on the Track button in order to track your order on the provider’s website.

We are sorry that you cannot login into your account. You can click on “Lost your password” in order to rest your password.

If you are still having issues, please email customerservice@restore.wwscenics.com and we will do our best to assist you.

Answer...Unfortunately, we do not sell different sized sieve heads for the Micro Applicator. Only the Pro Grand Applicator comes with three different sized sieve heads.

Here are some key things for you to check when applying static grass using our applicator:

  • Use a powerful brand-new battery (PP3 9V battery).
  • Do not fill the hopper with too much grass, as the grass needs to have space to move.
  • Only apply a smear of basing glue on the required area and make sure to apply the basing grass before it dries. Room temperature can affect this.
  • Do not apply too much basing grass to the area. If you cover the basing glue with too much grass it will not stand but go flat.
  • Once you have applied the basing grass and cannot see the basing glue anymore, add some layering spray before applying the layering grass.
  • Make sure the crocodile clip is near the applicator's head when applying the grass. You do not need to put a nail or screw into your model.
  • Here is a video showing how to use the applicator: https://www.youtube.com/watch?v=v-E_ElExUts&feature=youtu.be

Unfortunately, we do not have any stockists in Europe or North America. All our products are sold online and shipped from the UK.

We would recommend using our D-Baller which has been specifically designed to get rid of static grass balls. Here is a video showing how to use this useful tool: https://restore.wwscenics.com/product/modelling-with-martyn-2/

Our New Shop will be open to the public from Monday January 30th 2023

Current Opening Times:
Mon-Fri: 10am - 3pm
Saturday: 10am - 2pm
Sunday: Closed

Click-and-Collect is not yet available. However, you can still place an order and collect it by contacting us at customerservice@restore.wwscenics.com

Keep an eye out on our Social Media for more information in the near future

We are sorry that this has happened. If you could email us a photo of what you have received our Customer Service Team will help resolve the issue for you.

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